Way of the Cactus has closed. But you can purchase Sways and sensory resources here at The Indie Shop, part of Indie Disability Support

Way of the Cactus has closed. But you can purchase Sways and sensory resources here at The Indie Shop, part of Indie Disability Support

Shipping and Returns

Shipping:

Way of the Cactus ship our products to most destinations worldwide.

Shipping Prices

We have tried to keep shipping costs as low as we possibly can using major logistics and postal services. When you checkout, you will be able to choose standard or express shipping, and see the prices for both options.

Shipping Types, Tracking & Delivery Times - Worldwide  (excl. Australia)

We ship worldwide using DHL, a major logistics provider. All of our shipping options include tracking of your parcel. Here's a comparison of our shipping types:

Standard Shipping: Delivery in 5 - 15 business days. In some locations delivery can take longer, depending on your postal service and factors out of our control such as weather and local holidays. The last portion of your parcel's journey is with your local postal service, and so tracking may be limited once the parcel reaches your home country.

Express Shipping: Delivery in 2 - 5 business days with tracking door to door. 

Shipping Types, Tracking & Delivery Times - Australia only

We ship across Australia using major logistics providers. All of our shipping options include tracking, with tracking information emailed to you.

Standard Shipping: Delivery in 2 - 7 business days (in some locations in Australia, it may take longer). When you parcel is shipped, a delivery date estimate is provided.

Express shipping: Delivery in 1-2 business days Australia-wide.

Shipping Enquiries

If you have any shipping concerns, please first check your email for your shipping confirmation email and tracking information. Clicking on the tracking link should provide you with an update on your shipping.

International customers, please note: We are not responsible for local customs, tariffs, charges, levies or other fees that you may incur when the parcel reaches your home country. If your parcel is held up in customs in your local country, you should first contact DHL whose number in your home country is on your tracking page (link in your order email)

If you have any further concerns with delivery, please contact us.

 

Returns

If for some reason you are not 100% satisfied with your purchase, please contact us  via the contact form on our website and we will do our best to work with you to find the best solution.

Returns when you change your mind:

  • You have 28 days from purchase to return your items for a full refund or exchange.
  • Your item must be returned in its original packaging and in a saleable condition.
  • You must provide proof of purchase. 
  • Personal and intimate items such as underwear, are excluded from change of mind returns. Our full list of exclusions is below.

Returns for other reasons:

Way of the Cactus will accept returns and provide you with an exchange, replacement, refund or repair where you can demonstrate that:

  • The item is faulty or is not of acceptable quality, or
  • The item is not fit for its intended purpose, or
  • The product does not match the sample or our description; and
  • You can present Way of the Cactus with proof of purchase

Refund and exchange information:

If you request a refund, the refund will be provided using your original payment method.
If you request an exchange, replacement or repair, we will do our best to provide the same item, or if not available a reasonably similar item.
When we ship exchanges, replacements and returns to you we will use our standard shipping service.

Shipping Returns to Us

Please contact us using the contact form on this website so that we can determine the best course of action, and provide you with a return shipping address.

You will be responsible for paying for your own shipping costs when returning your item. This includes all customs, surcharges and taxes.

If you are returning the item because you have changed your mind, shipping costs are non-refundable.

If an item was faulty or not of acceptable quality, or not fit for purpose and you receive a refund or exchange after Way of the Cactus have inspected and approved a return, the cost of return shipping will be refunded. 

Exclusions to Exchange and Returns policy

Please choose carefully as we do not offer exchange or refund on the following items unless the item is faulty, significantly different from what was shown to you, not doing what it is supposed to do, in breach of manufacturer's warranties or consumer guarantees; or where otherwise required by law:
1. Custom made, altered and made-to-measure items
2. Underwear
3. Jewellery for piercings
4. Personal care and intimate items
5. Perishable items

Important Note:

All refund rights under both Australian State and Commonwealth law apply. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

This page is for customer support purposes only, and is not our full terms and conditions. These are available at: Refunds and ReturnsPrivacy Policy and Terms of Service